Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at genesisgomez34oficial@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at genesisgomez34oficial@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at genesisgomez34oficial@gmail.com.
DEVOLUCIONES
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IMPORTANTE!!! Si el cliente pide cambios del producto por equivocación de ellos en tallas o por garantías, se lo cobra por el cambio $27.000 pesos por gastos logísticos y operativos
Si al cliente ya se le hizo el cambio de producto por garantía y se le volvió a dañar se le devuelve el 100% del dinero sin costo alguno.
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Todos nuestros productos tienen garantía, esta cubre:
Defectos de fábrica
Producto quebrado o dañado en el transporte
La garantía del producto debe ser solicitada en un plazo máximo de 7 días, una vez recibido el producto.
El producto debe estar en condiciones óptimas para hacer su devolución.
Una vez verificada y aprobada la garantía, el producto reemplazo será enviado sin costo alguno.
Los costos de devolución del producto serán asumidos por el consumidor.
Si la reclamación se produce por color y/o talla, los gastos de envíos serán asumidos por el consumidor.
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En los casos que se deba hacer devolución de dinero, el proceso es el siguiente:
El cliente nos debe suministrar una cuenta de Bancolombia a la cual podamos realizar la transferencia los gastos administrativos y transaccionales serán deducidos al cliente.
Los pagos se programan y se realizan el día viernes de cada semana.
En caso de no tener una cuenta de Bancolombia, el cliente puede acceder a la devolución del dinero por GANA o EFECTY, el valor de esta transacción será asumido por el cliente.